Shipping policy

Shipping Policy

 

At Touch & Take, we want your order to reach you safely and as quickly as possible.

📦 Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

🚚 Delivery

Once your order has been processed, it will be handed to our delivery partner.

Estimated delivery time is generally 3–11 business days, depending on your location and the courier.

Remote areas may take longer.

💰 Shipping Costs

Shipping costs will be displayed at checkout before you complete your purchase.

Any applicable delivery charges are the responsibility of the customer unless free shipping is specifically advertised.

📍 Tracking Your Order

Where tracking is available, you will receive your tracking information once your order has been shipped.

You can use the tracking information to follow the progress of your delivery.

⚠️ Delivery Delays

Delivery times can sometimes be affected by courier delays, weather conditions, public holidays, remote locations, or other unforeseen circumstances.

🏠 Incorrect Delivery Information

Please make sure your delivery address and contact information are correct before completing your order.

Touch & Take cannot be held responsible for delays or additional costs caused by incorrect or incomplete information provided by the customer.

📦 Damaged or Missing Orders

If your order arrives damaged or appears to be missing items, please contact us as soon as possible.

Please provide your order number and photographs of the package/product so that we can investigate the issue.

🌍 Delivery Areas

We currently ship to addresses within South Africa.

If you would like to ask about delivery outside South Africa, please contact us before placing your order.

💬 Need Help?

WhatsApp: +27790146350

Touch & Take

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